Although Fannie Mae is headquartered in Washington, DC, the company has a presence in many major housing markets, ready to help struggling homeowners with loans owned by Fannie Mae .
Cities like Los Angeles, Miami and Chicago are part of the Fannie Mae Mortgage Help Center Network . At these locations, delinquent homeowners with Fannie Mae loans can get in-person assistance. Fannie Mae also supports national telephone and email assistance for distressed homeowners. You can visit our Mortgage Help Network page to make your appointment online or call 866-442-9413. (Note: this assistance is only available to homeowners whose loans are owned by Fannie Mae , but other resources  are available for homeowners with non-Fannie Mae loans.)
In addition, Fannie Mae participates in foreclosure prevention events around the country and holds many of its own events, called KYO Community. Homeowners with Fannie Mae-owned loans are invited to meet one-on-one with a Fannie Mae housing advisor at these events. Stacey, a homeowner in Chicago, attended KYO Community in mid-November because she “needed an advocate.” She completed an online registration form and received a call back that evening to confirm her appointment. “The process was very smooth and quick,” she notes.
You can search for an event in your area using our Foreclosure Prevention Events Calendar .