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Find the options you need now

Learn about options to help you get back on track and avoid foreclosure.
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Next steps
Now that you’ve learned about options that may be available for your situation, it’s time to take action.

Important Reminders

Check to see if your mortgage is owned by Fannie Mae. If it is, you may be eligible for additional options.
If you need further assistance (before or after contacting your mortgage company), contact a Housing Counselor.
See the Financial Checklist for additional tips.

Here are the steps you need to take today:

Step 1: Research
Be sure to bookmark the page and print the information on the option(s) that applies best to your situation. You will want to refer to this information when speaking with your mortgage company.

Step 2: Gather
Gather the information shown in the table below. You’ll need this information handy so you can refer to it during your discussion with your mortgage company. Use the Financial Checklist to help get organized and prepared.

Download the Financial Checklist

Information about:	Such as:
Your mortgage(s)	Loan number, past due notices, monthly statement, etc. for your first mortgage and second mortgage or other liens (if applicable).
Your other debts	Copies of bills and monthly statements for all other debts such as credit cards, personal loans, auto loans, utilities, etc.
Your income	Paystubs, unemployment benefits letter, alimony, child support, etc. for all borrowers on the mortgage.
Your hardship	Explain your situation and any hardship that has affected your income or ability to make your payments, etc.

Step 3: Contact
Contact your mortgage company and ask them about the options that are available for your specific situation. Also ask for the name and/or employee number of the mortgage specialist who is helping you and be sure to give them your up-to-date contact information. Use the attached Contact Log to keep track of your conversations and follow-up items.

Download the Contact Log

Step 4: Discuss
Make sure you are ready to discuss everything about your current situation—the more the mortgage company understands and the more accurate the information, the more they can help you find the right option.

Step 5: Confirm
Ask them to confirm your current situation to be certain there are no other issues. Make sure you understand the next steps involved and if there is anything you will need to complete for the specific option.