COVID-19 Foreclosure Prevention Fraud and Other Scams

During this time of crisis and hardship, scammers seize the opportunity to prey on consumers. Fraudsters are known to contact homeowners offering financial relief – including options to prevent foreclosure or eviction – in an attempt to steal personal information, money, or other property.

The scam may involve a technique called “spoofing”: Your phone's caller ID will display a made-up number and a name that appears to be genuine, suggesting the call is legitimate. If you answer, the caller may pretend to be a representative of an organization familiar to you.

Fannie Mae will never contact you or come to your home asking for personal information, to loan you money, or to modify your mortgage. If you have been contacted by anyone claiming to be Fannie Mae, or by anyone other than your loan servicer (the company listed on your mortgage statement), do not provide them any information, and please report the incident on our online Mortgage Fraud Report form.

Here are some helpful tips to avoid falling victim to “spoofing”:

  • Do not respond to calls or texts from unknown or suspicious numbers. Let the call roll to voicemail.
  • If you answer the phone and are suspicious of the caller, hang up immediately.
  • Never share your personal or financial information over the phone or via email and text messages.
  • Be cautious if you’re being pressured to share any information, sign something, or make a payment immediately.
  • Do not click any links in a text message. If a friend sends you a text with a suspicious link, call them to make sure they weren't hacked.
  • Report any suspicion of fraud on our Mortgage Fraud Report form.

Remember: If you are experiencing a hardship such as job loss, income reduction, or sickness due to COVID-19 and you are no longer able to make your mortgage payment, mortgage relief is available – contact your mortgage servicer and visit our COVID-19 assistance page to learn more.

There are many types of fraud and scams targeting consumers. For additional tips and warning signs, please click here.

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Relief Options

If Fannie Mae owns your mortgage loan, or if you are a tenant in a multifamily rental property financed by Fannie Mae, click here to learn about our COVID-19 relief options and resources.