Fannie Mae Mortgage Help Network
All Fannie Mae homeowners have access to our Mortgage Help Network for free mortgage assistance provided by one of our national or community based nonprofit partners. You’ll work directly with a housing advisor who will review your situation, explain your options, and work with your mortgage company throughout the process.
Our Mortgage Help Network partners provide nationwide support via phone with both English and Spanish advisors available. In some areas, in-person appointments are available.
For Fannie Mae Homeowners
Our Mortgage Help Network is available for homeowners with loans owned by Fannie Mae. If you do not have a loan(s) owned by Fannie Mae, you can: visit the Making Home Affordable website; contact a HUD-approved housing counseling agency; or speak with your mortgage company for assistance.
To request help from our Mortgage Help Network, you’ll need to first confirm your loan is owned by Fannie Mae by using our Loan Lookup Tool, and then contact one of our listed housing partners.
Step 1: Complete the Loan Lookup Form to determine eligibility. If your loan is owned by Fannie Mae, your results page will provide additional information on options as well as provide a link to request mortgage help.
Step 2: Click the Request Mortgage Help link (on the Loan Lookup Results page) to see a list of our Mortgage Help Network partners along with location and contact information. Select a partner, and call or visit their website for further assistance and information.