Homeowners and Renters
Disaster Assistance for Homeowners and Renters
If you’re affected by disaster, Fannie Mae’s Disaster Response NetworkTM is here to help. Its HUD-approved housing counselors can develop a personalized action plan, explain mortgage relief programs, provide financial coaching, and support clients’ successful recovery for up to 18 months. It’s our way of supporting safe, sustainable housing for the homeowners and renters we serve.
Counseling through the Disaster Response NetworkTM is available in all languages. You can get free support from HUD-approved housing counselors, including:
- A personalized recovery assessment and action plan.
- Help with debt relief including bills, credit cards, and rent or mortgage payments.
- Assistance filing claims.
- For example: FEMA, insurance, and Small Business Administration
- Help working with your mortgage servicer or landlord.
- Access to online tools and resources.
- Ongoing check-ins for up to 18 months to help ensure a successful recovery.
Surviving a disaster can put you in a vulnerable position. That’s why it’s so important you get all the answers you need. If your question isn’t answered below, don’t hesitate to give us a call or submit an appointment request to connect with a counselor.
- Is there a cost to use disaster recovery counseling?
- No. Thanks to Fannie Mae and funding from a major foundation, disaster recovery counseling is provided to survivors at no cost to them, for a limited time.
- When should I connect with a counselor?
- Your first priority should be safety and the welfare of your family. Once you’re safe and things are stable, please don’t hesitate to connect with a counselor.
- How do I qualify for free disaster recovery counseling?
- Post-disaster counseling is available for free to families and individuals who live in a county where a disaster has been declared at the state or federal level.
- Do you offer disaster relief financial aid?
- No. This program supports disaster survivors through counseling, application assistance, creditor mediation, and resources or referrals, but we do not provide financial aid.
- How long does a typical counseling session last?
- The initial intake counseling session lasts anywhere from 45 to 90 minutes. Monthly check-in coaching sessions can range from a few minutes up to an hour, depending on your needs.
*Provided by Project Porchlight, a division of MMI.
Fannie Mae disaster-related press releases
Fannie Mae Reminds Homeowners, Renters, and Mortgage Servicers of Disaster Relief Options for Those Affected by Hurricane Ian (9/27/22)
Fannie Mae Reminds Homeowners, Renters, and Mortgage Servicers of Disaster Relief Options for Those Affected by Hurricane Fiona (9/21/22)
Fannie Mae Reminds Homeowners, Renters, and Mortgage Servicers of Disaster Relief Options (8/5/22)
U.S. Department of Housing and Urban Development (HUD): www.hud.gov
Federal Emergency Management Agency (FEMA): www.disasterassistance.gov
American Red Cross: 1-800-733-2767
Consumer Financial Protection Bureau: https://www.consumerfinance.gov/
Our commitment to others
Fannie Mae supports national and local relief efforts following natural disasters through financial contributions, including matching our employees’ charitable gifts, as well as contributing to relief programs managed by charitable relief organizations. For more information, visit www.fanniemae.com/relief.