Disaster Recovery Help
for Homeowners and Renters

Disaster Recovery Help for Homeowners and Renters

Communities impacted by natural disasters and other difficult circumstances such as COVID-19 (coronavirus) can face significant housing, financial, and emotional challenges. Whether you’re struggling to pay your rent or your mortgage — you’re not alone!

Fannie Mae's Disaster Response Network™ is here to help. Its HUD-approved housing counselors can develop a personalized action plan, explain mortgage relief programs, provide financial coaching, and support clients’ successful recovery for up to 18 months. It’s our way of supporting safe, sustainable housing for the homeowners and renters we serve.

COVID-19 Assistance

If you're a homeowner, use our Loan Lookup Tool to see if Fannie Mae owns your loan. If so, you can call our Disaster Response Network using the number on the screen or request an appointment online for free assistance.

If you’re a renter in an apartment or other multifamily housing with 5 or more units, use our Renters Resource Finder to access our Disaster Response Network or other helpful resources to address your financial situation.

Disaster Assistance

If your housing or place of employment were impacted by a fire, flood, storm, or other disaster within a FEMA-declared zone, you can get free personalized recovery assistance through our Disaster Response Network.

Its HUD-approved housing counselors can help you plan and tackle challenges such as working with your mortgage company to determine foreclosure prevention options or identifying financial or housing-related assistance available to renters.


For disaster assistance, call 877-833-1746

Additional resources

U.S. Department of Housing and Urban Development (HUD): www.hud.gov

Federal Emergency Management Agency (FEMA): www.disasterassistance.gov

American Red Cross: 1-800-733-2767

Help for homeowners

Counseling through the Disaster Response Network™* is available in all languages. Eligible residents can get free support from HUD-approved housing counselors, including:

*Provided by Clearpoint’s Project Porchlight Online, a division of MMI.


Our commitment to others

Fannie Mae supports national and local relief efforts following natural disasters through financial contributions, including matching our employees’ charitable gifts, as well as contributing to relief programs managed by charitable relief organizations. For more information, visit www.fanniemae.com/relief.