Disaster Assistance for Homeowners and Renters

Counseling through the Disaster Response Network^TM is available in all languages. You can get free support from HUD-approved housing counselors, including:

• A personalized recovery assessment and action plan.
• Help with debt relief including bills, credit cards, and rent or mortgage payments.
• Assistance filing claims.
  • For example: FEMA, insurance, and Small Business Administration
• Help working with your mortgage servicer or landlord.
• Access to online tools and resources.
• Ongoing check-ins for up to 18 months to help ensure a successful recovery.

Surviving a disaster can put you in a vulnerable position. That’s why it’s so important you get all the answers you need. If your question isn’t answered below, don’t hesitate to give us a call or submit an appointment request to connect with a counselor.

• Is there a cost to use disaster recovery counseling?
  • No. Thanks to Fannie Mae and funding from a major foundation, disaster recovery counseling is provided to survivors at no cost to them, for a limited time.
• When should I connect with a counselor?
  • Your first priority should be safety and the welfare of your family. Once you’re safe and things are stable, please don’t hesitate to connect with a counselor.
• How do I qualify for free disaster recovery counseling?
  • Post-disaster counseling is available for free to families and individuals who live in a county where a disaster has been declared at the state or federal level.
• Do you offer disaster relief financial aid?
  • No. This program supports disaster survivors through counseling, application assistance, creditor mediation, and resources or referrals, but we do not provide financial aid.
• How long does a typical counseling session last?
  • The initial intake counseling session lasts anywhere from 45 to 90 minutes. Monthly check-in coaching sessions can range from a few minutes up to an hour, depending on your needs.

*Provided by Project Porchlight, a division of MMI.