Understanding your loan purchase letter
Here's what you need to know
You may have received a letterThis letter is to inform you that Fannie Mae has purchased your loan. No action is needed. For your records, you can save this letter with your mortgage documents. from us notifying you that we purchased your loan. The letter is informational and you do not need to take any action.
Fannie Mae buys loans from lendersA lender is a financial institution that loans money directly to you with the expectation that it will be repaid with interest. to replenish their funds. This gives lenders the money to provide new mortgages for more homebuyers. Learn more about Fannie Mae and what we do here.
Your mortgage servicerThis is the company that collects your monthly loan payments on behalf of Fannie Mae. Your mortgage servicer may or may not be the company who originated your mortgage. and your loan terms remain the same when we purchase your loan. Send all mortgage payments to your servicer. Fannie Mae is not your servicer.
Benefits of a Fannie Mae-owned mortgage
When your mortgage loan is owned by us, you may be eligible for additional resources and emergency assistance.
Know Your Options helps answer questions about the basics of owning a home and shares educational resources.
Calculate home equity with the loan-to-value (LTV) calculator, explore cost savings with the extra payment calculator, and more.
Future financing needs
Products like HomeStyle® Renovation, HomeStyle Energy®, and RefiNow™ help eligible owners renovate, update, or refinance their home to fit their needs.
Free emergency support
Learn what steps to take when an emergency happens (natural disaster, financial, or other). Get assistance with mortgage relief options and receive support.
|Fannie Mae’s Loan Purchase
Letter at a Glance
Click to enlarge
Frequently Asked Questions
This letter is for informational purposes only. It is a legal requirement for us to notify the borrower of the purchase. You can keep the letter with your mortgage records for future reference.
No. It does not change the terms or conditions of your mortgage loan, deed of trust, or note. Your loan remains the same, and your monthly payments will not be affected.
Send all payments to your mortgage servicer. Fannie Mae is not your mortgage servicer. Do not send mortgage payments to Fannie Mae; we will return them to you. We are not responsible for any misdirected payments or late charges.
You can find payment information for your mortgage servicer on the payment coupon/statement that you received at your loan closing. You can also find it in the servicer welcome packet.
No. Fannie Mae is not your servicer. We do not service mortgage loans.
Your servicer is the company that collects your monthly loan payments. Your servicer is listed on the welcome packet that they send. It is also on the loan purchase letter you received from us.
Contact your servicer directly if you have questions about your mortgage loan.
No. Your servicer received a similar notice.
The servicer on your loan can change. The information sent to you by the servicer is the most up-to-date information. The information we send is the best information available to us at the time the letter is printed.
Your payment may be transferred to your new servicer or be returned to you. Your new servicer will send a welcome packet with payment information. Call them with any questions.
Please contact your mortgage servicer to correct your property address.
If and when you need to contact your servicer, use the information that was in their welcome packet.
A servicer may use multiple phone numbers. A loan servicer may also hire an authorized sub-servicer. The sub-servicer performs the same function but may have a different name or phone number.
There is no need to contact Fannie Mae about these changes. Our system will update automatically.