Take Action

Now that you’ve learned about options that may be available for your situation, it’s time to take action.


Here are the steps you need to take today:

Step 1: Prepare

Gather the information shown below. You'll need this information handy so you can refer to it during your discussion with your mortgage company.  Use the Financial Checklist to help get organized and prepared.

Download the Financial Checklist

Information about: Such as:
Your mortgage(s) Loan number, past due notices, monthly statement, etc. for your first mortgage and second mortgage or other liens (if applicable).
Your other debts Copies of bills and monthly statements for all other debts such as credit cards, personal loans, auto loans, utilities, etc.
Your income Paystubs, unemployment benefits letter, alimony, child support, etc. for all borrowers on the mortgage.
Your hardship Explain your situation and any hardship that has affected your income or ability to make your payments, etc.

Step 2: Take Action

  • Contact Your Mortgage Company
    Your mortgage company is typically your first source for help and information.  Contact them and ask about the options that are available for your specific situation. Be sure to ask for the name and/or employee number of the mortgage specialist who is helping you and be sure to give them your up-to-date contact information. Use the attached Contact Log to keep track of your conversations and follow-up items.

    Download the Contact Log
  • Contact a Fannie Mae Mortgage Help Network partner
    If you've contacted your mortgage company and have not received help or if you need additional support, a Fannie Mae Mortgage Help Network partner can assist you. The Network is exclusively available to homeowners who have a Fannie Mae loan.
    Click here to make an appointment with the Fannie Mae Mortgage Help Network.
  • Contact a Housing Counselor
    If you do not have a Fannie Mae loan, you can get mortgage assistance by calling the Homeowners HOPETM Hotline at 888-995-HOPE, visiting the Making Home Affordable website, or contacting a HUD-approved housing counselor.